Oduluyoepe Kazeem Bolaji
Results-Driven Retail & Hospitality Operations Leader
Lagos, NG.About
Highly accomplished and performance-driven Retail and Hospitality Operations Leader with over a decade of experience in driving sales growth, optimizing processes, and enhancing customer satisfaction across diverse multicultural environments. Proven ability to lead and motivate teams, manage complex business operations, and implement strategic initiatives that result in significant revenue increases, cost reductions, and improved profitability. Seeking to leverage extensive expertise in business development, financial management, and operational excellence to achieve targets and deliver exceptional results in a dynamic organization.
Work
Ikoyi Lagos, Lagos State, Nigeria
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Summary
Managed revenue and service quality for a hospitality group, driving significant improvements in sales, profitability, and operational efficiency through strategic analysis and process optimization.
Highlights
Introduced workable templates, reducing utility costs from 3% to 0.45% of monthly sales, enhancing cost efficiency.
Projected comprehensive costing, optimizing pricing menus and increasing profit margins by 52% through strategic cost reduction.
Reduced waste from 2.1% to 0.44% of monthly sales, significantly improving resource management and reducing losses.
Increased company sales by 68% over the previous year, demonstrating strong revenue generation capabilities.
Designed and implemented the company's SOP handbook and training manuals, standardizing operations and enhancing service quality.
Developed company recipes with chefs, enhancing product offerings and customer satisfaction.
Analyzed data and tracked key performance indicators (KPIs) to identify trends, opportunities, and drive continuous improvement in performance.
Ikoyi Lagos, Lagos State, Nigeria
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Summary
Led area operations for 5 retail outlets, driving significant sales growth, optimizing costs, and enhancing staff performance and customer satisfaction.
Highlights
Increased daily average sales (ADS) across 5 outlets from ₦1,500,000 to ₦7,000,000, demonstrating exceptional revenue generation.
Introduced a 24-hour baking system, reducing customer wait times and capturing all sales loss during operations.
Reduced utility costs by 8% across all outlets from initial levels, enhancing operational efficiency and profitability.
Reduced staff monthly LTO (Leave Turnover) from 9 to zero, improving team retention and stability.
Implemented a bulk buying system, increasing the area's gross profit (GP) from 41% to 54% monthly.
Built 5 outlets into the most performing and profitable among over 205 outlets through a staff-oriented welfare ideology.
Reduced wastage from 3.2% to 0.45% of monthly sales, optimizing resource utilization and minimizing losses.
Canada, Canada
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Summary
Managed remote operations, ensuring financial profitability, policy compliance, and strategic problem-solving for business continuity.
Highlights
Undertook sound financial management, ensuring stores remained profitable and within budget.
Ensured compliance with company policies and operational guidelines, maintaining high standards across remote operations.
Provided creative and practical solutions to operational problems, minimizing disruptions and improving efficiency.
Evaluated performance using key metrics and addressed issues, reporting progress to senior executives and advising on expansion/acquisition decisions.
Lekki, Lagos State, Nigeria
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Summary
Managed area operations across multiple outlets, implementing strategic initiatives to enhance profitability, reduce losses, and standardize brand operations.
Highlights
Introduced Gas and Diesel trackers, saving ₦48,000,000 monthly by mitigating theft from both suppliers and staff.
Set standards and objectives for 5 outlets under management, making them the most profitable among 22 total outlets.
Implemented a daily stock movement report, reducing wastage from 5% to 0.32% across operations.
Developed and implemented the first Standard Operating Procedure (SOP) for the brand, standardizing operations and ensuring quality control compliance across all outlets.
Organized monthly trainings for all team members, leading to outlets becoming quality control compliance leaders.
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Summary
Oversaw comprehensive restaurant operations, from sales and profitability analysis to staff management and process improvement.
Highlights
Analyzed and planned restaurant sales levels and profitability, developing marketing activities and promotional schemes to boost revenue.
Prepared weekly reports on staff control, food control, and sales, informing strategic decisions for department growth.
Recruited, trained, managed, and motivated staff, responding to customer queries and complaints while maintaining high standards of quality control and hygiene.
Optimized stock levels, managed supply orders, and prepared cash drawers, ensuring operational effectiveness and efficiency.
Improved internal and external processes, enhancing overall restaurant performance and profitability.
Supervised bakery and kitchen personnel, overseeing daily operations, planning, scheduling, and directing work.
Lagos State, Lagos State, Nigeria
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Summary
Managed all aspects of store operations, including staff, budgets, compliance, and marketing, to drive sales and business development.
Highlights
Recruited, trained, and supervised store staff, fostering a high-performance team environment.
Managed store budgets and oversaw stock levels, optimizing ordering and supply chain efficiency.
Ensured full compliance with licensing, hygiene, and health and safety legislation, maintaining high operational standards.
Prepared and presented staffing/sales reports, contributing to a 15% increase in sales.
Promoted and marketed the business effectively, increasing brand visibility and customer engagement.
Abuja, Amaac Estate, Nigeria
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Summary
Directed daily grocery store operations, leading staff, enforcing policies, and enhancing customer experience to drive sales growth.
Highlights
Managed daily grocery store operations, overseeing staff duties and ensuring achievement of store goals.
Provided guidance and direction to grocery staff, improving team performance and accountability.
Enforced store policies, security measures, and customer service standards to ensure a safe and positive shopping environment.
Delivered excellent customer service, contributing to sales growth and customer satisfaction.
Conducted inventory control to prevent overstocking and low stock, reducing spoilage and damages.
Assisted in recruiting and training staff, assigning daily workloads, and setting up product displays to optimize sales.
Abu-Dhabi, Al-Marya Island, United Arab Emirates
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Summary
Supervised daily restaurant operations and staff, focusing on performance, inventory, and customer service to achieve store goals.
Highlights
Supervised daily restaurant and food/beverage operations, ensuring smooth workflow and high service standards.
Conducted daily food and beverage briefs and collaborated with the restaurant manager to achieve targeted store goals.
Managed stock forecasting and ordering, optimizing inventory levels and reducing potential waste.
Provided coaching and direction to the store team, improving operational efficiency and service quality.
Ensured adherence to company grooming, uniform, and serving quality standards for all products.
Abu-Dhabi, Al-Marya Island, United Arab Emirates
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Summary
Managed daily cafe operations, focusing on customer service, product recommendations, and adherence to food safety standards.
Highlights
Prepared and served coffee and tea beverages, enhancing customer experience through personalized recommendations.
Managed cash transactions and accurately recorded customer orders, ensuring operational efficiency.
Maintained store cleanliness and ensured strict adherence to food safety procedures.
Resolved customer complaints promptly and efficiently, improving customer satisfaction.
Education
Awards
First Atreos Retail Platform Store for Production and Sales
Awarded By
Atreos Retail Platform
Achieved the highest production and sales, producing and selling 4100 loaves in a day.
Area with Highest Production and Sales of Bread
Awarded By
Atreos Retail Platform
Recognized for leading the area with the highest overall production and sales volume for bread.
Area with Best Audit Results
Awarded By
Bukkahut Hospitality Limited
Awarded for achieving the best audit results among all outlets.
Best OSC (Operations for Standard for Compliance)
Awarded By
Food Concepts
Recognized for outstanding operational standards and compliance.
Skills
Management & Leadership
Retail Management, Operations Management, Team Leadership, Staff Training & Development, Performance Management, Budget Management, Inventory Control, Supply Chain Management, Project Management, Strategic Planning, Cross-functional Collaboration.
Business Operations
Sales Growth, Profitability Analysis, Cost Reduction, KPI Tracking, Process Improvement, Standard Operating Procedures (SOP) Development, Quality Control, Merchandising, Financial Management, Business Development, Market Analysis.
Customer Service & Relations
Client Relations, Customer Service, Complaint Resolution, Customer Satisfaction, Multicultural Client Handling.
Technical & Industry Specific
Food Safety Procedures, Cash Handling, Food & Beverage Operations, Restaurant Management, Retail Operations, Baking Systems.
Soft Skills
Critical Thinking, Decision Making, Time Management, Prioritization, Communication, Problem-Solving, Data Analysis.